Frequently Asked Questions
Product specifications
The product I’m looking for is not in your webshop, can I still contact you?
- You certainly can. At Pulld, we not only make standard profiles that are quickly available from stock, but we also like to think along with you about custom made profiles. For more information about our customer specific possibilities and to contact our specialists, please visit https://princefibre.com/ Of course, you can also easily contact us by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat. We will be happy to help you find the right solution for your product.
Delivery
Can I have my order delivered to multiple addresses?
- It is not possible to have your order delivered to multiple addresses. Do you wish it to do so? Please get in touch to discuss your options. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
Which countries do you deliver to?
We deliver to all countries within the European Union. Do you live outside the EU and would like to order? Then please contact us to discuss the possibilities. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
Can I choose a different delivery address?
When placing your order, it is possible to choose a delivery address other than the billing address. Once the order has been placed, it is not possible to change the delivery address. Is it necessary to change the delivery address after completing the order? Then please contact us as soon as possible. You can call +31 321-316425 or e-mail sales@princefibre.com and we will see what we can still do for you.
Can I choose a different delivery date?
It is not possible to choose a different delivery date.
When can I expect my order?
- "An order with lengths shorter than 2500mm¹ and a weight under 25 kg will be delivered with Parcel service. You can expect these within 3 days, after the shipping date.
- Orders that are longer than 2500mm¹ or weigh more than 25 kilograms will be shipped with longitudinal transport. You can expect these within 5 days of the shipping date. This applies to the Netherlands, outside the Netherlands it normally takes longer."
How many products do you have in stock?
In our webshop, you can see how much of this product is in stock per product category and length. This stock is continuously updated and is therefore always current. Ordering more than our stock? No problem, of course. Delivery times may be slightly longer than normal.
Shipments
Can I have my order delivered to multiple addresses?
- It is not possible to have your order delivered to multiple addresses. Do you wish it to do so? Please get in touch to discuss your options. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
How can I track my order?
- As soon as your order is ready for shipment, we will send you a message. For Parcel post shipment, you will receive a track & trace code that allows you to track your order. For length transport (more than 2,500 m1 or more than 25 kg) there is no track & trace option with our carrier. If it takes longer than expected, please contact our customer service. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
- Once your order has been shipped, we will send you a message. An order with lengths shorter than 2500mm¹ and a weight under 25 kg can be expected within 3 working days after the shipping date (in the Netherlands).
- Orders longer than 2500mm¹ or heavier than 25 kilograms will be sent by longitudinal transport. Y ou can expect these within 5 days of the dispatch date (in the Netherlands).
Can I pick up my order?
- All Pulld profiles are produced in, and shipped from, our production facility in Dronten. It is also possible to pick up your order. . Please contact our customer service team to discuss the possibilities. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
My order has not arrived, what should I do?
- In case an order has not arrived, please contact us. You can call +31 321-316425 or email sales@princefibre.com. We will discuss the issue with you and come up with an appropriate solution.
Can I choose a different delivery address?
When placing your order, it is possible to choose a delivery address other than the billing address. Once the order has been placed, it is not possible to change the delivery address. Is it necessary to change the delivery address after completing the order? Then please contact us as soon as possible. You can call +31 321-316425 or e-mail sales@princefibre.com and we will see what we can still do for you.
Can I choose a different delivery date?
It is not possible to choose a different delivery date.
What are the shipping costs?
| Longest profile in order is up to 2.5 metres ? | |||||
| Total weight is under 30 kg ? | |||||
| 1 package | 2 package | 3 package | |||
| UPS rate domestic | € 22.00 | € 33.00 | € 38.00 | ||
| UPS rate Benelux + Germany | € 34.00 | € 45.00 | € 50.00 | ||
| UPS rate Europe other | On request | On request | On request | ||
| UPS rate VK | On request | On request | On request | ||
| UPS rate outside Europe | On request | On request | On request | ||
| Longest profile in order is longer than 2.5 metres | ||||||||
| t/m 100 kg | 100-200kg | 200-300kg | 300-400kg | 400-500kg | ||||
| Rhenus domestic rate | € 43.00 | € 55.00 | € 58.00 | € 60.00 | € 62.00 | |||
| Rhenus rate Benelux and Germany, GB and Italy | € 65.00 | € 77.00 | € 80.00 | € 82.00 | € 84.00 | |||
| Rhenus rate France, Spain, Portugal | € 250.00 | € 262.00 | € 265.00 | € 267.00 | € 269.00 | |||
| Rhenus rate other Europe | € 115.00 | € 127.00 | € 130.00 | € 132.00 | € 134.00 | |||
| Rhenus rate outside Europe | On request | On request | On request | On request | On request | |||
When can I expect my order?
- "An order with lengths shorter than 2500mm¹ and a weight under 25 kg will be delivered with Parcel service. You can expect these within 3 days, after the shipping date.
- Orders that are longer than 2500mm¹ or weigh more than 25 kilograms will be shipped with longitudinal transport. You can expect these within 5 days of the shipping date. This applies to the Netherlands, outside the Netherlands it normally takes longer."
Products
What is a thick-walled tube?
- A thick-walled tube, is a tube with a wall diameter starting at 1.5 mm. Due to their rigidity, these tubes are very suitable for using strenght combined with light weight.
What is a thin-walled tube?
- A thin-walled tube, is a tube with a wall diameter of up to 1.5 mm. Due to their light weight, these tubes are very suitable for moving parts.
How do I know if the composite profile also fits my product?
- Composite is suitable for a wide variety of applications. If you are curious about the possibilities, contact one of our carbon and fibreglass experts by calling +31 321-316425. They can explain all about the applications. For customised questions, please contact www.princefibre.com.
Can I test a product?
- It is possible to request a sample so you can test the product first. To do so, please contact customer service. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
Can I also order my products customised?
- When choosing a profile, you can have it cut into pieces. This allows profiles to be ordered in any length. If you wish to have lengths shorter than 50 cm cut, you should contact our customer service department as this may result in additional costs. The best way to contact us is by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
Where do the raw materials come from?
- Almost all of our raw materials come from Europe.
How is the product manufactured?
- All our profiles are produced at our facility in Dronten. Are you curious about the production process?
- Then simply request our white papers by e-mail sales@princefibre.com.
- Sign up for our mailings. You will then receive interesting in-depth information about composite.
When will my product be back in stock?
- If an item is not sufficiently in stock and the time of the delivery time indication cannot be met, we will always contact you.
What is the difference between carbon and fibreglass?
- Carbon and fibreglass both have their own characteristics. For instance, fibreglass has an insulating effect and carbon is lighter but conductive. If you want more information, request our white papers. You can do this simply by e-mail sales@princefibre.com. You can also take a look at the website of our parent company Prince Fibre www.princefibre.com
Costs
Do you work with quantity or other discounts?
Orders over € 2.000 in value are eligible for a discount. To discuss this, we ask that you contact us by phone or at sales@princefibre.com.
What are the delivery or transport costs?
Transport costs vary depending on the products in your order and the destination country.
Do your orders only contain profiles of up to 2.5 metres? And does the total weight remain under 30 kg?
Then we ship your order with UPS and you pay the rates applicable there.
Do your orders contain profiles longer than 2.5 metres?
Then we will ship your products with Rhenus. The specific rates here depend on the total weight, increasing in categories per 100 kg, and the country of destination.
What is the price of my product?
You will find the price of your product per metre in the webshop. We also charge additional transport costs, which depend on the profiles in your order and on the country of destination.
Order
I did not receive a confirmation of my order?
- Upon a successful order, you will receive a message about your order. If you have not received it, please contact us by calling +31 321-316425 or e-mail sales@princefibre.com.
How do I know I am ordering safely?
- "Placing orders is done on the live Pulld webshop. You will recognise this by the URL pulld.shop. We will never send you a link asking you to transfer money.
- Did you choose payment by invoice in the ordering process? Then you will receive this invoice by e-mail. We ask you to pay this invoice yourself within 14 days of placing your order.
- Have you received a suspicious e-mail, such as a message with a link and a request to transfer money? Please forward this mail to us and contact us.
Was my payment/order successful?
- "If you have placed an order, you will receive a confirmation of your order.
- We will send the confirmation to you by e-mail. Have you placed an order via your account? Then you can also see your confirmation in the customer portal.
- Did you not receive a confirmation, or are you unsure whether the order was successful? If so, please contact us by calling +31 321-316425 or e-mail sales@princefibre.com.
How can I pay?
It is possible to pay for your order in several ways. You can pay:
- By invoice. You pay this invoice prior to sending your order.
- Via iDEAL. You complete this payment method during the ordering process.
Can I sell you product abroad?
- You can! For more information contact Wim Groothuis . For more information it is best to contact us by calling +31 321-316425, e-mail sales@princefibre.com or use our online chat.
I want to change or cancel my order, how do I do that?
- It is not possible to change or cancel an order after receiving your order. This is because we start working on your order almost immediately. Would you still like to change something? It is best to contact us by calling +31 321-316425, e-mail sales@princefibre.com or use our online chat.
I have an account, can I pay on credit?
- It is possible to pay on credit if you have a business account. With a business account, your orders are invoiced only after dispatch. .
Can I order without an account?
- It is also possible for you to order without an account.
Payment
Where do I find my invoice?
- If you have created an account, the invoice will be visible in your account. If you have placed an order without an account, the invoice will be sent to you directly via e-mail.
General
I moved, how do I change my address?
- You can easily change your account address details by clicking on 'address' in your account overview. You can also change it by clicking on this link.
How do I change my login details?
- You can easily change your account login details through your account dashboard. You can also change it by clicking on this link.
How can I make my complaint about the delivery service?
- Do you have a complaint about the delivery? Please contact us by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
- Do you have a complaint about the delivery driver or the delivery company Then please contact this delivery party directly.
I have a complaint about the product, what now?
- For questions, comments and complaints, please contact us by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
Where are you located?
- Pulld's production facility and office are located in Dronten, the Netherlands. Contact details are as follows:
- Vecht 44
- 8253 PH Dronten
- Nederland
How can I get in touch with you if my question is not listed here?
- If your question or answer is not in this list, you can easily ask it by calling +31 321-316425, e-mail sales@princefibre.com or using our online chat.
My order in incomplete, what now?
- In case your order is incomplete, we ask you to contact us by calling +31 321-316425 or e-mail sales@princefibre.com.
My order is damaged, what now?
- In case your order has been delivered to you damaged, please contact us to discuss a suitable solution. We will ask you to provide evidence of defects upon receipt.
How long is the warranty on my order?
- You may expect all Pulld products to meet the usual requirements, and standards that can be set for them, and to be free of constructive defects. This guarantee is valid for a period of 1 year from the date of delivery.
I have an account, can I pay on credit?
It is possible to pay on credit if you have a business account.
How do I set up a business account?
- If you wish to order for your business and pay by invoice, please create an account and provide your company's VAT number. Is this not possible? Please send an e-mail to sales@princefibre.com. We will be happy to help you.
Can I get a discount when I order more?
- Orders over € 2.000 in value are eligible for a discount. To discuss this, we ask that you contact us by phone on +31 321-316425 or e-mail sales@princefibre.com.
Where do I find your General Terms and Conditions?
- You can access our General Terms and Conditions via this link.
Where can I see/change my account details?
- You can log into your account at the top right of the homepage, or via https://www.pulldcarbonprofielen.nl/mijn-account/.
